DELIVERY SCHEDULE

At Air-Pot we want you to have your goods as soon as we can get them to you.

We aim to deliver most items within 3-5 days within mainland UK, EU and channel islands will take longer. Some products will take a longer delivery time, please view each product individually. You will be sent an e-mail on the day your order is shipped. If items are to follow they will be highlighted in this email.

DELIVERY LOCATIONS

We currently deliver to:

United Kingdom, IoM & Channel Islands
Belgium
France
Germany
Ireland
Luxembourg
Monaco
Netherlands

FREE DELIVERY

Orders totalling £70 or more can choose free delivery at checkout.

Offer applies to UK deliveries only and excludes postcodes starting with:

AB37, AB38, AB44, AB45, AB53, AB54, AB55, AB56, BT, CA18, CA19, CA20, CA21, CA22, CA23, CA24, CA25, CA26, CA27, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV36, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV50, IV51, IV52, IV53, IV54, IV55, IV56, IV7, IV9, IV10, IV11, IV12, KA27, KA28, KW, LA15, LA16, LA17, LA18, LA19, LA20, LA21, LA22, LA23, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PA81, PA82, PA83, PA84, PA85, PA86, PA87, PA88, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, TR21, TR22, TR23, TR24, TR25, ZE.

LARGE & BULKY PRODUCTS DELIVERIES

Whilst every effort is made to deliver your purchases within the stated time, some items might require specialised delivery services. Pallet deliveries are not as quick as courier deliveries so please be aware of this at the time of ordering.

OUT OF STOCK ITEMS & DELIVERY DELAYS

If any problems are encountered i.e. a longer delivery time is required or items are temporarily out of stock, the customer will be notified immediately and a new delivery time will be arranged. If a new schedule cannot be arranged then the customer will be offered a full refund.

BUSIER PERIOD ORDERS – DELIVERIES DISCLAIMER

In February, March and April we can experience problems due to the Spring rush and likewise in November and December, the Christmas rush happens.

Please note, whilst we make every effort to deliver your goods as quickly as possible during the busier times as stated above stock levels will start to deplete and the delivery services will be pushed to their maximum capabilities, to avoid disappointment please order your goods as early as possible.

All delivery times shown on the website are best estimations but cannot be guaranteed.

ALL goods require a signature upon delivery, if you are unable to sign for it please arrange for it to be delivered to a place where it can be signed for; for instance a place of work or a neighbour.

IMPORTANT NOTE

Please check all goods on arrival. If there is any sign of damage do not sign for the items ”In Good Condition” but mark on the Delivery Sheet that items appear Damaged. If badly Damaged, please refuse delivery and contact us by phone or email as soon as possible with Your Order Number. Please make sure you are only signing for the correct number of items delivered. I.e. if the Delivery sheet says 3 items and you only have 2 please mark the delivery sheet as only 2 received.

If you are unable to carry out a thorough check of your goods please sign for your delivery as “Unchecked” and check these as soon as possible to ensure you have received all the items and these are in good condition.

REMEMBER WE OFTEN PACK MORE THAN ONE ITEM IN A BOX – Please open all the boxes and remove all the parts before you call or email us. For example with the five packs of Air-Pots please check that you have received 5 walls, 5 bases and 5 or 10 fixings (depending on the litre size).

If you are out when our courier arrives they will leave a card, please contact the courier (details should be on the card) to arrange for a convenient time for re-delivery. If the courier is unable to get a signature on the second delivery attempt they will leave a final card informing you where you need to go to collect your goods. Any further deliveries will require an additional payment by the customer.

BACK ORDERS

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Please note that for administrative reasons we cannot take deposits or hold goods without payment in full. Your credit / switch card is charged in full at the time of ordering.

TAX CHARGES

All prices displayed are inclusive of UK VAT @ 20%. VAT on products will be automatically discounted if your delivery address is outside of the EU.

CREDIT CARD SECURITY

When the order is processed it will be encrypted using the latest Industry Standard Protocols and processed by Sage Pay. Information on this can be found at www.sagepay.co.uk.

GUARANTEE

In addition to normal manufacturers guarantees all of our products come with our own 30 day money back guarantee.

The 30 day money back guarantee does not affect your statutory rights. Any returns made due to the goods being faulty are returned at our cost and a full refund will be made.

Returns made due to the customer changing their mind or any other reason, will be the customers responsibility to pay for shipping back to us and we will refund the cost less shipping charges agreed prior to pickup.

RETURNS POLICY

FAULTY ITEMS

If a faulty item is delivered or it is not the item ordered, the customer will be offered a replacement. If this is not satisfactory a full refund will be offered and you will be required to contact us to pick up the item. Faulty items must be returned within 30 days if a refund is to be issued. This does not affect your statutory rights as a consumer.

ORDER CANCELLATION

If you wish to cancel an order that has NOT been dispatched a full refund will be issued. You must phone us immediately (not email) should you wish to cancel goods as any purchases that have left our warehouse will be subject to the returns charges listed below.

If you wish to cancel an order or return any unwanted items that have already been despatched you must do this within 30 days of receiving the goods. You will be required to pay any return postage costs and for the original carriage of those products. You can choose to make arrangements for return yourself.

If we have to arrange collection by courier most items incur a £25 + vat collection fee.

Once returned in original condition ready for re-sale we will issue a refund minus any relevant delivery costs. Returns should be sent to:

Caledonian Tree Co
The Old Bakery
Mid Road
Prestonpans
EH32 9ER

Tel: 0131 811055

REMITTANCE TERMS

Please note that for administrative reasons we cannot take deposits or hold goods without payment in full. Your card is charged in full at the time of ordering.